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01/28- Customer Service Representative in San Francisco, CA at MMC Group

Date Posted: 1/8/2019

Job Snapshot

Job Description

Immediately hiring for 40 Customer Service Reps in the San Francisco Area
Pay $16.50 + Monthly Bonus
Position is located Downtown
Position Description:
  • Using a computerized system, responds to customer inquiries in a call center environment.
    May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  • Provides assistance, training and troubleshooting support to lower level staff
  • Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
  • Prepares standard reports to track workload, response time and quality of input
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

Job Requirements
Job Requirements:
  • Must have High School Diploma/ GED
  • Must be able to work Mon- Fri 8:30 am to 5:30 pm and every other Saturday 9 am to 1 pm
  • Parking is not paid- $20 a day.


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