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02.13 - Edinburg-CSR in Edinburg, TX at MMC Group

Date Posted: 1/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Edinburg, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

URGENT! MMC is seeking to identify candidates that meet the following:
High Overview:
Job Title:  Client Service Representative
Start Date: 02/13/2019
Location: Edinburg, TX.
  • Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

    • High school diploma required 
    • Associate degree is preferred 
    • Must be able to obtain a MHBE permit 
    • Excellent organizational, written and verbal communication skills 
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment 
    • Ability to work as a team member, as well as independently 
    • Ability to maintain confidentiality and security of all information 
    • Ability to comply with current and updated policies and procedures 
    • Ability to interact courteously and effectively with a diverse population 
    • Proficient in the use of Microsoft Office products

Job Requirements


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