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1/14/2019 - NY EZPass - 45 Agents - Customer Service in Staten Island, NY at MMC Group

Date Posted: 12/5/2018

Job Snapshot

Job Description

Job Duties:
  • The Call Center CSR will work in a fast paced, heavy volume inbound call center servicing customer calls to the a state funded program.
  • The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.
  • The CSR disseminates information on a variety state funded program related topics using training materials, handouts and online tools. 
  • The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
  • The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
  • Using our clients platform, the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
  • The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
  • The CSR performs account updates in strict adherence to departmental policy and procedures

Job Requirements