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1/28/2019 - TxTag Austin - 22 Agents - Customer Service in Austin, TX at MMC Group

Date Posted: 1/10/2019

Job Snapshot

Job Description

Call Center Reps Needed ASAP!  
Inbound call center; No sales
Job Details:
This is a temp to hire opportunity.
  • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
  • Maintains sincere interest in providing stellar customer care.
  • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
  • Exercises independent thinking in meeting customer expectations.
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
  • Ability to process information quickly and accurately.
  • Ability to handle routine customer transactions.
  • Ability to work under time constraints.
  • Ability to understand and apply new concepts.
  • Ability to analyze information and evaluate results.
  • Ability to effectively deal with complex customers.
  • Ability to create positive customer relationships by defusing angry and upset customers.
  • Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
  • Attention to detail-documentation and follow-up

Job Requirements
Dress Code:
Business casual
Job Requirements:
  • Excellent Phone Etiquette
  • Data Entry Skills
  • 20 wpm
  • High school diploma or equivalent
  • Call center or customer service experience (retail, restaraunt etc.Ok)
  • Computer skills/ability to navigate Internet Explorer
  • Excellent communication skills
  • Banking experience helpful
  • Bi-lingual skills a plus
$13.00 per hour + Incentive


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