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Counselor-Enroll/Elig in Des Moines, IA at MMC Group

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/6/2018

Job Description

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


Job Requirements
 URGENT! MMC is seeking to identify candidates that meet the following:
 
High Overview:
Job Title:  Client Service Representative
Location: West Des Moines, IA
JOB DETAILS & REQUIRMENT
  • Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.
Qualifications: 
  • High School Diploma or GED Equivalent
  • Experience working in a health or human services call center
  • Knowledge of the community to be served
  • Ability to follow directions
  • Ability to interact courteously and effectively with a variety of people; cultural
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

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