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CSR1-CallCenter in Des Moines, IA at MMC Group

Date Posted: 11/30/2018

Job Snapshot

Job Description

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


Job Requirements
 URGENT! MMC is seeking to identify candidates that meet the following:
 
High Overview:
Job Title:  Client Service Representative
Location: Des Moines, IA
JOB DETAILS & REQUIRMENT
  • Provide services to callers and assist with application, changes and policy related questions.
  • Document all calls in clear and concise logs 
  • Performs updates to provider data 
  • Develop and maintain expert knowledge of program policies and rules to present accurate information to providers 
  • Meet all standards established for this position as outlined in the performance criteria 
  • Performs other duties as may be assigned by management
Qualifications: 
  • High School Diploma or GED Equivalent
  • Experience working in a health or human services call center
  • Knowledge of the community to be served
  • Ability to follow directions
  • Ability to interact courteously and effectively with a variety of people; cultural
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

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