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Customer Care Specialist - Bilingual in Denver, CO at MMC Group

Date Posted: 1/19/2019

Job Snapshot

Job Description

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


Job Requirements
Customer Care/Call Center
Denver, CO
$14.25 per hour
Able to work an 8-hour shift that falls between 6:00 AM and 6:00 PM
Monday - Friday
Bilingual Spanish ONLY
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: 
  • Takes inbound calls from customers in various locations of the country
  • Turn key resolution for customer with first phone call; as to avoid unnecessary call backs
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Must be able to handle potential irate customers and de-escalate successfully
  • Communicates appropriate options for resolution to the customer in a timely manner
  • Informs customers about services available and assess customer needs 
MUST HAVE
  • Customer service experience in an inbound call center environment
  • Strong communication skills (both verbal and written)
  • Familiar with Microsoft Word / Excel
  • Strong general computer knowledge
  • Ability to type at least 30wpm 

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