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Retails Ops in Austin, TX at MMC Group

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Production Control Association
As a Production control Associate you will provide back office support to business operations by performing processing tasks such as image & data capture, payment services and/or document transaction content management.  You will be working to support both external/ internal customers and vendors.
Your responsibilities will include, but are not limited to the following:
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries
  • Provide troubleshooting assistance to customers and vendors
  • Data entry-contracts & bank changes
  • Ability to complete daily reports-
  • Outreach to Exempt customers
  • Mailroom activities
  • Scanning - Content storage and retrieval
  • Payment research
  • Equipment and Supplies deployment
  • QA
  • All other duties as assigned

Job Requirements
Education and Typical Years’ Experience
High school diploma or equivalent
Good keyboarding skills with PC proficiency utilizing Microsoft Office Suite Bilingual (English/Spanish) is a plus Minimum of one year experience in bankcard (debit or credit) research preferred Previous customer service related work experience in a call center environment                  
Successful candidate for this position will have:
Ability to type
Knowledge and ability to work with Excel and Outlook
Maintain a positive environments, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
Adaptable to change
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and background check
Must have High School diploma or general education degree (GED)


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