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Technician1-HelpDesk in Glendale, MN at MMC Group

Date Posted: 1/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Glendale, MN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements
 URGENT! MMC is seeking to identify candidates that meet the following:
High Overview:
Job Title:  Client Service Representative
Location: St. Paul, MN
  • Identify, research and resolves technical problems
  • Document, track and monitor problems to ensure timely resolution
  • Assist in tracking help desk calls pertaining to application, networking, and systems
  • problems and issues
  • Promote a high level of customer satisfaction through proper telephone techniques, and
  • respond with the appropriate amount of urgency to user problems
  • Collect application issues, solve network and security problems and identify common PC
  • software and hardware problems
  • Support customers with Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors
  • and other peripherals
  • Provide support for Windows 10 and Windows 7 by evaluating and troubleshooting
  • issues including running in-depth diagnostics.
  • High School Diploma or GED Equivalent
  • Experience working in a health or human services call center
  • Knowledge of the community to be served
  • Ability to follow directions
  • Ability to interact courteously and effectively with a variety of people; cultural
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently